Data protection – your individual rights
Appropriate policy
Developed by Hospiscare to meet the requirements of the Data Protection Act 2018. Schedule 1, Part 4 of the Data Protection Act requires us to have in place in place an Appropriate Policy Document, when we rely on certain conditions for processing Special Category and Criminal Offence information. This policy will tell you what Special Category and Criminal Offence information we process, our lawful bases for processing, the purposes for which we process it, and how we ensure compliance with the principles of the Data Protection Legislation.
Right to be informed
You have the right to be informed about the collection and use of your personal data. The above privacy notices and this web page together outline how we use and collect your personal data when you become involved with our services and activities. Our cookie policy outlines how we collect your data when you use this website.
Right of access – Subject Access Request
You have the right to see any of your personal data being processed by us.
You are also entitled to be informed why we are processing your information, where it came from and who might be shared with. However, there are some exemptions where this right of access does not apply.
If you would like to obtain a copy of part or all of your health record, please complete the Subject Access to Request form.
If you would like to obtain a copy of part or all of a deceased patient’s record, please complete the Subject Access to Request form for deceased patients.
Staff members (including volunteers) and Supporters who wish obtain a copy of their record may apply using the request to access: personnel/supporters records form.
Requests do not have to be made using these forms, however, we will not process any requests unless:
- We are satisfied as to the identity of the person making the request
- You provide us with enough clarity and detail to find the information that you are requesting
Hospiscare will process these requests. You may contact us by telephone on 01392 688000, or by email to informationgovernance@hospiscare.co.uk .
You are entitled to receive a response within one calendar month.
Right to correct or remove incorrect data (rectification)
If you believe your personal data is incorrect or inaccurate, please contact us identifying the information you feel is incorrect how this should be rectified.
Right to be forgotten (erasure)
You have the right to prevent your personal data being used in certain circumstances. Each of our privacy notices outlines how you can restrict our processing of your information.
Right to restrict processing
You have the right to prevent your personal data being used for direct marketing purposes. You will need to write to us as the data controller requesting that we stop processing your personal data for direct marketing purposes. You may contact us by telephone on 01392 688020, visiting www.hospiscare.co.uk/preferences or by email to fundraising@hospiscare.co.uk.
Right to data portability
You have the right to obtain and reuse your personal data for your own purposes across different services and organisations. However, this right only applies where personal data has been provided by you and the processing is based on your consent.
Right to object
You can object to us processing your personal data, where you have an objection based on ‘grounds relating to your particular situation’.
Automated decision making, including profiling
You have the right not to be subject to a decision based solely on automated means, including profiling where the process produces a legal effect or has a significant impact.
For further information about your rights please visit the ICO website.
Hospiscare’s Cookie Policy
- Read our full Cookie Policy, with details of the cookies we use and why, here. (click link)
Hospiscare’s Data Protection and Security Policy
- Download or read our full Data Protection and Security Policy here (click link).
