Course details
This training session will provide you with an understanding of what Emotional Intelligence is, how to use it and to manage your own emotions to help you become more effective.
- Understand your own emotions, moods and drivers and their affect on others
- Identify key triggers and how to manage them
- Understand different personality traits and how these affect behaviour
- Build on personality traits to communicate more effectively with everyone around you
- Understand how to relate to and persuade others more easily
